Technical Support Specialist

Who we are

We are IN2CORE, developer of QTAKE and its supporting software applications and hardware devices. You've probably never heard of us. You will not find our apps installed on millions of devices. Our products are only made for a small group of filmmaking professionals. But if you ever see an iPad with our app installed, it will be in the hands of a visionary director like Steven Spielberg, James Cameron or Peter Jackson on the film sets of major blockbusters or awarded TV series – almost any you can think of.

We believe quality prevails over quantity.

We develop just a couple of software and hardware products for a very specific industry, but they set trends and shape the future. Our team is small, but it allows us to appreciate one’s uniqueness and build loyal relationships – the average employment term length is 6.5 years.

Opportunity

We are looking for a new member of our team. You will provide technical customer support to end-users of our software and hardware products. The department usually operates between 9 a.m. - 10 p.m., with a rotating schedule. Your daily tasks will usually include:

• Technical assistance via e-mail and phone
• Testing of the products and providing feedback to the team
• Developing technical user guides and tutorials

Requirements & Benefits

REQUIRED SKILLS

• Excellent English (Expert C1/C2)
• Analytical thinking and problem-solving skills
• Good customer care and interpersonal skills
• Up-to-date technical knowledge

REQUIRED EXPERIENCE

• MacOS admin experience
• Video software and hardware experience
• Technical support experience
• Software testing & training experience
• Professional video technology experience (optional)
• Any help desk software experience (optional)
• Electrical engineering experience (optional)
• Driving license B (optional)

JOB BENEFITS

Our customers.

Are you tired of constant customer complaints in your current job? Good. Then it is time to move on. Our products are made for a small group of specialised video professionals. They appreciate our level of support and the uniqueness of our product portfolio. Average end user of our products is a long-term customer who we know by name and are happy to share a beer with when the trade show is over. You will definitely hear “You are awesome, man, thanks!” more often.

But there is also the usual great stuff!

• Access to the latest IT equipment
  
• Flexible working hours
  
• Industry-competitive salary and bonuses
  

Application Process

APPLICATION

Please send your CV to office@in2core.com. If your skills and experience match our job requirements and profile, you will be invited for a job interview. Applications close as soon as we find a perfect candidate.

Contact

Daniela Zipajova
Tel.: 0908 119 407
office@in2core.com

www.in2core.com | www.qtakehd.com | qtake.cloud | screenport.io